There is no doubt that if you have been watching my posts on Facebook lately you are aware of my frustration with USPS in regard to their shipping delays, tracking update delays, and so forth. Like many of you, I am frustrated with their service and feel as though we just don't get the level of support from them that we deserve. However, I do want to mention that I was able to contact USPS and speak with a very helpful lady who was kind enough to share with me the reasons for the delays. While the reason is not put into great detail, her explanation does help put my mind at ease that this is not isolated to just our area but rather USPS services in general.
My main goal of putting this here for you is to make sure that you are aware that delays for shipping are not on our end or a product of our inability to pack, label, and ship on time. If you have received an email stating that your label has been created, this means that I personally put your order together, packed it, labeled it, and sent it on its way for pickup. Like you, I grow frustrated by companies that simply print a label to generate a shipping email but then do not pack the item until they have time. It's a bad way of doing business and not something I would ever consider doing at CycloneFPV.
I have included the latest phone call recording between myself and the USPS representative who was very kind to explain the issues. You are more than welcome to listen to this and note that the purpose of this recording is to eliminate any doubts you may have that the issue sits on our end. However, just because I have this update from this does not mean that I am going to stop calling and checking in daily on the packages sent. While I cannot make the mail move faster, I can remind them that we are anxious for these delays to be resolved.
Please let me know if you have any questions.
To listen to the file, please click here.