Cyclone FPV Warranty, Refund, and Return Policies

Cyclone FPV Warranty, Refund, and Return Policies
Cyclone FPV Warranty, Refund, Shipping and Return Policies
(Updated August 5, 2020)

I have done my best to make sure all warranty and return policies are covered in detail here but if you have a question about our policies and cannot locate the information on this page, click this link to fill out our online contact form. 

CycloneFPV.com Warranty Information:

I have worked hard to secure dealer agreements with all the brands that we currently keep in our inventory. Being an authorized dealer/reseller allows me to provide an additional level of support to all CycloneFPV.com clients no matter the product type, cost, or location. However, it is very important that you read our entire policy and understand the limitations, expectations, and procedures we have in place to guarantee everyone an honest and successful support system.

 Warranty / Return Time Frame:

  • Unless it is otherwise stated during your time of purchase, the warranty on all items sold through Cyclone FPV is seven (7) days from your date of purchase. I understand that shipping times may not grant you much inspection time upon arrival, but since we cannot predict exact shipping and delivery times, all USA based shipments will be held to a seven (7) day time frame. While I have full faith in the products we sell, I still encourage all Cyclone FPV customers to inspect their package contents as soon as possible. Any issues or concerns should be immediately relayed back through our website using new online contact and ticket form.
    Warranty / Return Claim Instructions:
    • If you have received your order and have noticed the product(s) to be defective or otherwise damaged, you will need to go to our new online contact form to request an RMA. Make sure to fill out the form completely and then hang tight. The information will make its way over to myself or another Cyclone FPV support team member and will be reviewed promptly. Warranty claims will be handled using our Warranty Replacement Standards which can be found in detail further down on this page. 
      Warranty / Return Coverage and Limitations:
      • There is no doubt that if you are involved in the drone industry as a hobbyist or professional, you are well aware that damage to the components can come easy from misuse, abuse, poor soldering skills, voltage spikes, incorrect component matching, and so on. While we do give credit to the fact that products can arrive directly from the manufacturer in a non-working state, we must differentiate our coverage options based on whether or not the product has been opened, used, installed, tampered with, or otherwise altered from its physical state when it was delivered to you. Cyclone FPV offers different Warranty and Replacement options depending on the current state of the product in question.
        • Warranty / Return Coverage for Unopened Items:
          • If an item is unopened, a warranty claim cannot be filed. Instead, a return claim would be initiated with the sole purpose of exchanging the product due to packaging damage during shipping, change of mind by the customer, or incorrect product order during the sale. In either case, if you wish to file a return claim for an unopened item you will be permitted to do so without delay so long as your return claim is received within seven (7) days from your purchase date. As long as the returned product(s) has remained sealed and undamaged or tampered with, you will be issued a store credit for the full purchase price less shipping. Cyclone FPV will not refund shipping fees. (updated on 03/22/2020)
          • Warranty / Return Coverage for Opened but Unused Items:
            • If you have received your product(s) and wish to return an item after it has been opened, you may file a return claim as long as it is done within seven (7) days from your purchase date. Opened items will be accepted for return but will be required to undergo inspection prior to any refunds being issued. As long as there is no damage to the opened item and all material remains as it was originally when received, you will be issued a store credit refund for the purchase price less a 20% restocking fee and any shipping charges. (updated on 03/22/2020)
            • Warranty / Return Coverage for Used / Damaged Items:
              • If you have received your products and for whatever reason, the item in question has either stopped functioning or did not function, to begin with, you will need to complete our online RMA form and request a replacement item be sent to you. This must be done within seven (7) days from your purchase date. If your product no longer functions and you are outside of the seven (7) day time frame, you will need to contact us using our online contact form and see if we can offer you some options that may help to remedy the issue. You can also contact the manufacturer of the product directly and utilize their warranty procedures as an alternative method. 
              • Warranty / Return for Missing Packages:
                • Customers will have the option to select tracking or tracking with insurance when placing an order. It is our recommendation that each customer ship with insurance in order to help file a claim if and when your package is missing. Cyclone FPV will NOT be held responsible for missing packages. We will not issue refunds, returns, or exchanges for missing items. USPS First Class Shipping does not include insurance but does include tracking. USPS Priority Shipping does include $50.00 in insurance and tracking. Cyclone FPV now offers 3rd-party shipping insurance from Route. This insurance is automatically added to your cart but can be removed if you wish. For more information about Route Shipping Insurance or to File and Claim, please click here.  (updated on 03/22/2020) 
              • Out of Warranty Options:
                • For those customers who have issues that fall outside of our Warranty and Replacement criteria, we will always do our best to try and help you by offering one of the following:
                  • A discount be offered to replace your damaged item with a brand new one, a gently used but tested one, or an item with similar characteristics
                  • An option to inspect the item to see if a repair can be performed to return the product to functioning status
                  • Direct contact with the manufacturer to utilize their full warranty services that come with their product.
              • Inventory Blowout and Used Items:
                • There are absolutely no returns or exchanges for these items. All sales from our "Inventory Blowout" and "Used Items" sections are final and all items are sold "As Is".
                • Please note that all "Inventory Blowout" items are new and unopened so you may still contact the manufacturer for any warranty or support questions you may have. If you are not willing to accept this policy please do not shop from these sections. (updated on 03/22/2020)
              • Motors and Motor Return Requests: (updated August 5, 2020)
                • Due to an increase in fraudulent motor RMA's, Cyclone FPV is requiring that all motor RMA's be sent in for inspection to determine if the issue is user-related or manufacturer related. 
                • Motors that have been used and show signs of damage due to miswiring, impact, or coil contact, will be void of any warranty replacement or repair by Cyclone FPV. 
              Procedures Once an Item is Received:
              • Upon receipt of your item, we will spend time inspecting the unit so that we can attempt to determine the cause of the issue. This process can take a few days and, in some cases, may require us to reach out to the manufacturer if we find an issue that concerns us in regards to the assembly and integrity of the product itself.
                Procedures for Defective Products:
                • Defective on Arrival (DOA) items will be inspected prior to replacement. Any DOA claims made against items that have been powered up, soldered, or otherwise altered, will automatically be subject to Cyclone FPV inspection before any replacement can be offered. Cyclone FPV may also opt to send the item to the manufacturer for further testing if there are indications that customer use and/or abuse may be the cause. (updated on 03/22/2020) 
                  Procedures for Damages by Customer:
                  • As much as we all dislike the idea that our work could have caused an issue with a product, attention must be given to this topic. First, I want to make it clear that we all completely understand that mistakes happen and I will do my best to make sure that products purchased from Cyclone FPV are supported no matter the issue. However, Cyclone FPV cannot warranty, replace, or repair, any products if the damage is caused by the following:
                    • Damage due to crashes or drone impacts
                    • Damage due to misuse/abuse of the product
                    • Damage due to errors in installation or soldering
                    • Damage due to voltage input errors
                    • Damage due to configuration/installation errors
                    • Damage due to operation outside the intended use
                    • In cases where any of the above scenarios may have played a direct role in the problems you are experiencing, I encourage you to be upfront and honest about it. I am more than willing to do what I can if I know ahead of time what sort of issues may have played a role in the current state of the product. However, if this information is withheld during the submission of your claim and determined to be the cause of the problem through our inspection process, claims will be denied immediately and you will have to contact the manufacturer for additional support. You will also be required to pre-pay return shipping prior to the item being sent back to. Simply put, be upfront and honest with our team and we will work hard to try and help you get back up and flying again.

                      Shipping Fees and Instructions:

                      Free Shipping for $50.00 and Up: (updated August 5, 2020)

                      • Items may not be delivered to a P.O. Box. 
                      • We reserve the right to cancel any orders that were found to be containing pricing errors which resulted in accidental free shipping
                      • Any orders placed with free shipping will be required to pay for return shipping on all items including DOA and Damaged goods
                      • Free Shipping applies to the 48 contiguous states only 
                      Shipping Labels and Fees:
                      • It is critical that you make sure to obtain an RMA# prior to shipping any product back to our facility. Products that do not contain RMA#'s on the shipping label WILL NOT be accepted/opened. 
                      • Once you have obtained an RMA# you will need to place your product safely inside your packaging material and mail using USPS First Class with Tracking (minimum) to the following address:
                        • CycloneFPV.com
                        • ATTN RMA# (put your assigned RMA here)
                        • 5546 Silent Timber Path Lane
                        • Spring Texas 77386
                      Do not ship any product without tracking added. We will not be held responsible for packages that are missing. 

                        Return Shipping Labels and Fees:
                        • Unless stated otherwise during the claim process, customers will be responsible to cover all shipping fees to and from our facility during any repair, replacement, or exchange. (updated 03/22/2020)
                          Return Time Frame:
                          • All returns must arrive at our facility within seven (7) days from the date your RMA# was issued. If your package has not arrived at our facility by that time, your RMA# will be void and your request will be closed. Time is of the essence so please see to it that if your request was approved, you do your best to ship your item promptly.  

                            Thank you for taking the time to read through our warranty and return policies. If you have any questions about our policies please email us at support@cyclonefpv.com or fill out our online contact form.

                            Sincerely,


                            Tarek Maalouf
                            Founder and Work Mule
                            Cyclone FPV

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